2017-02-15 / Front Page

Verizon customers heard, service restored

By Dee Menear Irregular Staff Writer

KINGFIELD — Last Thursday, Feb. 9, after 29 days without Verizon cellular service, customers in and immediately surrounding Kingfield reported their phones were once again working. The outage came following a power outage at Verizon’s tower location on Sugarloaf.

Verizon spokesperson Carolyn Schamberger stated accessing the tower for the identification and repair of the issue was challenging due to weather conditions. The issue, she said, was an antenna that needed replacement.

The outage was reported in “Can you hear me now?” in the Feb. 8 issue of The Original Irregular. Some contracted Verizon customers told The Original Irregular they were continuing to be billed by Verizon during the long-term outage and credit would not be reflected until after restoration of service.

Feb. 10, Paula Fleming, Chief Marketing and Sales Officer at the Better Business Bureau stated customers with that dilemma should file a formal complaint at bbb.org. Fleming also said a team was looking into the issue. Service was restored later that afternoon.

Customers affected by the outage are encouraged to contact Verizon Customer Service at 1-800-837-4966 if they would like to discuss billing, stated Schamberger.

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